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Contact

Questions, bugs and ideas are all welcome.

Email

Write to privacy@boxtype.net. A person reads every message, and we usually reply within a few days.
Before writing, the About & FAQ page and the guides answer the most common questions about emoji letters, GIFs, server emoji, fonts, colored text and timestamps.

Reporting a bug

Tell us which tool you were using, what you expected, and what happened instead. Include your device (for example "Pixel 8, Android 15" or "Chrome on Windows"), the text or settings you used if you can share them, and a screenshot if something looks wrong.
For a GIF or emoji that Discord rejected, the file size and the exact message Discord showed help us find the cause quickly.

Ideas and requests

Want another font, effect, emoji style or Discord tool? Send it in. Tell us what you were trying to make and where in Discord you want to use it, so we can build the right thing.

Boxtype Pro purchases

If Pro isn’t unlocked after buying, first sign in with the same account you bought it with, then open Get Pro and tap Restore purchases (on the web, “Already bought? Check again”). If that doesn’t help, email us with the email address of your Boxtype account and, for Google Play purchases, the order number from your receipt (it starts with GPA).
Purchases made in the Android app are processed by Google Play, and Google Play handles refund requests for them. For purchases made on boxtype.net, email us and we’ll help.

Privacy requests

To ask what data we hold about you or to have it deleted, email privacy@boxtype.net. You can also delete your account yourself in Settings → Account. Details are in the Privacy Policy.